Customer Service is Job #1...Just Ask Our Clients:

"We've had the pleasure of working with the Valuation Management Group for some time.  We find the team responsive to our needs and expert in their field of endeavor.  They complete the work in a more than timely manner, are pleasant to deal with and always exude care and concern for our business.  They are an excellent business partner and it is a privilege to recommend them to others in our industry." 

 Stu Ehrlich, General Manager, First National Bank of Nassau County - Wholesale mortgage Division

“This is written to express my satisfaction with our bank's use of services provided by Valuation Management Group. For almost two years Brand Mortgage Group (BMG), a subsidiary of the Brand Banking Company, has used the services of Valuation Management Group.  We have been exceedingly pleased with their quality and service of our mortgage company's first mortgage and HELOC appraisal needs, that we have extended our agreement with Valuation Management to now include all appraisals requested by The Brand Banking Company...including appraisals of commercial real estate and residential acquisition, development, and construction lending. I recommend them without any reservations.”

 William J. Abernathy, Jr. Chief Risk Management Officer, Brand Banking Company.    

“A huge thank you to the team at Valuation Management Group. You constantly provide excellent customer service as well as dedication to your clients for all appraisal needs… You truly take service to the next level… We highly recommend you!! Keep up the great work!!!”

 Derek Dantas, Appraisal Coordinator, New Penn Financial.

“Going with Valuation Management Group has been a plus for us.  The regulators are encouraged with our bank using a 3rd party vendor and like the thorough   independent reviews.  Consistency in values and reviews is what we strive for and we are getting that with VMG.” 

Dwayne H. Myrick, Senior Vice President, Chief Credit Officer, Community Bank of West Georgia

“Brand Banking Company has utilized the services of Valuation Management Group for more than two years.  We have found their service and quality to be extraordinary. If appraisal concerns arise, the staff is quick to respond and resolve the concern. I highly recommend VMG to anyone wanting to ensure compliance with the Home Valuation Code of Conduct and quality appraisals. We are relieved of the maintenance of the approved appraiser list, updating licenses, and E&O. Obtaining a consolidated monthly bill saves time and work for us.  With VMG our staff is freed up to make loans and not be tied up with all the operations of the appraisal process.”

Greg Shumate, President, Brand Mortgage Group

“Since changing to VMG to meet our HVCC requirements, our office has ordered many appraisals.  After having dealt with a previous vendor for the last few months who took two weeks to get an appraisal from, VMG has been a great success. Each appraisal we’ve ordered has been completed timely, provided to us within a reasonable time and was actually done by an appraiser we had HEARD of.  I have had no complaints from any of our appraisers about VMG.  We are relieved to be using a service that we can rely on and does not delay the processing of our loans.”

Leslie Lovett, Branch Manager, New South Federal Savings Bank.

“I have been a client of Valuation Management Group for over six years now. Vicky Thompson and her staff have consistently and without fail provided extremely timely and accurate appraisal reports. I have used other services and they have never met the same turn around times, accuracy or diligence for perfection as Valuation Management Group and its appraisal staff. If I ever have a question or need assistance, they are always there providing a response to me as soon as I need it. They are interested in current events in the industry as Vicky and her team shows a continued interest in every tradeshow and educational event that I attend for industry updates as well as fraud detection and prevention which are at the top of my list of important matters when it comes to appraisals and reviews. They are always the first company that I recommend for appraisals as they are the cream of the crop!”

Shannon Coats, Operations Manager, ComplyShare, LLC.

“After a recent discussion with members of your staff, I wanted to make sure that you are aware of the excellent service level that your organization provides to your clients. My company doesn’t have a lot of business in which we have the opportunity to order appraisal reports, but we are treated so well, that I felt it necessary to let you know. I had recently sent this email to several members of my company after a “rash” of appraisal revision requests from underwriters to other AMCs. I understand that the underwriters are going to request revisions periodically, but it has gotten to the point with some other AMC’s that we really don’t feel that the reports are reviewed at all, prior to forwarding to us (lender). I just wanted to take a minute to thank you for what your company does for us.”

Clarence W. Wells, Mortgage Processor, Oxford Capital

“Being one of the largest Retail and Wholesale mortgage lenders in our area we realized the need to contract with an AMC that would enable us to be fully HVCC compliant, maintain our quality standards and continue to offer superior service. Valuation Management Group has met or exceeded our expectations in all areas. Their professional staff and excellent technology has allowed us to offer better service and their thorough review process has increased the quality of our appraisals.”

Thomas M. Bird, Executive Vice President, First Bank Mortgage

“The appraiser panel is very helpful because we like to use people who are familiar with us and us with them. That is definitely a benefit of using Valuation Management Group (VMG).  We also like the ease of doing our appraisals through VMG. Everything from ordering on their website to the speed and efficiency of getting the appraisal back makes it nice. And we like it that the reviewers are very experienced”

Jason Curie, Manager, S.C. Telco Federal Credit Union

“I just wanted to take a moment to tell you how pleased I am to have chosen Valuation Management Group to meet our appraisal management needs. Like many in our industry, I wrestled with the choice of handling the appraisal ordering process internally or outsourcing it. I am very glad that I chose to form a relationship with your company because it provides a completely arms-length process in keeping with HVCC requirements. I was concerned with entity to the process would adversely affect turn times but am happy to report that that has not been the case. Not only are our turn times good, we no longer have the burden of following up on appraisals because the VMG staff performs this task for us.  I appreciate the professionalism and competence of your staff. I highly recommend the service and look forward to working with you in the future.”

Bernadette Phillips, Operations Manager, Community Financial Corporation

“VMG has really streamlined our appraisal process. Placing an order is fast and easy.  Being able to track your order through the process is great. Your appraisal is reviewed by an actual appraiser which adds a level of expertise that banks typically do not possess.  Also, bank examiners like the independent transparency between the bank and the appraiser that VMG provides.”

James H. Nunley, Vice President, Cornerstone Community Bank